Last updated: 8 January 2026These Terms of Service (“Terms”) govern your access to and use of the Fix Anna conversational assistant (the “Service”, “Fix Anna”, “Bot”). By accessing or using the Service, you agree to be bound by these Terms.1. Service ProviderThe Service is operated by:Laneira Ltd
A private limited company registered in Cyprus
Website: https://fixanna.comContact email: [email protected]2. Description of the ServiceFix Anna is an AI-powered assistant designed to help users understand, diagnose, and explore possible causes of household and appliance issues. The Service may request information such as written descriptions, photos, or videos in order to provide contextual responses.Fix Anna provides informational and educational assistance only.The Service does not:Perform physical inspectionsProvide professional, certified, or guaranteed repair adviceReplace qualified technicians, electricians, plumbers, or manufacturer instructions3. No Professional AdviceAll information provided by Fix Anna is for general informational purposes only.You acknowledge and agree that:AI-generated responses may be incomplete, inaccurate, or outdatedHousehold repairs may involve safety risksYou remain fully responsible for any actions you takeYou should always consult a qualified professional when dealing with safety-critical, electrical, gas, water, or structural issues.4. EligibilityYou must be at least 18 years old, or have permission from a legal guardian, to use the Service.5. Payments and Paid FeaturesSome features of the Service may require payment.Prices and access conditions are displayed before purchasePayments are processed by third-party payment providers (such as Stripe)Laneira Ltd does not store full payment card detailsUnless required by applicable law, payments are non-refundable.6. User ResponsibilitiesBy using the Service, you agree to:Provide information that is accurate to the best of your knowledgeUse the Service lawfully and responsiblyNot misuse the Service for illegal, harmful, or abusive purposesYou understand that the Service depends on the information you provide and that incorrect input may lead to incorrect output.7. Intellectual PropertyAll rights, title, and interest in the Service, including software, prompts, branding, and content, belong to Laneira Ltd.You may not copy, distribute, resell, or reverse engineer the Service without prior written permission.8. Limitation of LiabilityTo the maximum extent permitted by law:The Service is provided “as is” and “as available”Laneira Ltd shall not be liable for any direct or indirect damages, losses, injuries, or costs arising from:Use of the ServiceReliance on AI-generated responsesDecisions or actions taken based on the information provided9. Suspension and TerminationLaneira Ltd may suspend or terminate access to the Service if:These Terms are violatedAbuse or misuse is detectedRequired by law or platform policiesYou may stop using the Service at any time.10. Governing LawThese Terms are governed by the laws of the Republic of Cyprus.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Cyprus.11. ContactFor questions or support, contact:
[email protected]
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